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Principle One

Put patient's interests first


Principle Two

Communicate effectively with patients


Principle Three

Obtain valid consent


Principle Four

Maintain and protect patients' information


Principle Five

Have a clear and effective complaints procedure


Principle Six

Work with colleagues in a way that is in patients' best interests


Principle Seven

Maintain, develop and work within your professional knowledge and skills


Principle Eight

Raise concerns if patients are at risk


Principle Nine

Make sure your personal behaviour maintains patients' confidence in you and the dental profession


Principle Five

Have a clear and effective complaints procedure


Frequently asked questions

​ ​Yes, you should make sure that your complaints procedure is displayed where patients can see it, patients should not have to ask for a copy.

​If a patient is not satisfied despite your best efforts to resolve their complaint, you should tell them about other avenues that are open to them, such as the relevant Ombudsman for health service complaints or the Dental Complaints Service for complaints about private dental treatment.

You may also find it helpful to seek further advice and information for your indemnity provider or professional association.

​​Yes. Standard 4.1 states that you must make and keep contemporaneous, complete and accurate patient records, and this would include taking an up-to-date medical history each time you treat a patient.