Principle One

Put patient's interests first

 

Principle Two

Communicate effectively with patients

 

Principle Three

Obtain valid consent

 

Principle Four

Maintain and protect patients' information

 

Principle Five

Have a clear and effective complaints procedure

 

Principle Six

Work with colleagues in a way that is in patients' best interests

 

Principle Seven

Maintain, develop and work within your professional knowledge and skills

 

Principle Eight

Raise concerns if patients are at risk

 

Principle Nine

Make sure your personal behaviour maintains patients' confidence in you and the dental profession

 

Frequently asked questions

​ ​Yes, you should make sure that your complaints procedure is displayed where patients can see it, patients should not have to ask for a copy.

​If a patient is not satisfied despite your best efforts to resolve their complaint, you should tell them about other avenues that are open to them, such as the relevant Ombudsman for health service complaints or the Dental Complaints Service for complaints about private dental treatment.

You may also find it helpful to seek further advice and information for your indemnity provider or professional association.

​​Yes. Standard 4.1 states that you must make and keep contemporaneous, complete and accurate patient records, and this would include taking an up-to-date medical history each time you treat a patient.